Refund and Cancellation Policy

This Policy forms an integral part of the Terms of Service of postaX and governs the relationship between SRL "APB COPR" (IDNO: 1020600014501) and Users.

1. General Provisions

2. No Free Trial Period

The Platform does not offer a free trial period. All services are provided exclusively on a paid basis.

3. Right of Withdrawal for Consumers (B2C)

A Consumer (natural person for personal needs) has the right to withdraw from the Agreement within 14 calendar days of registration without stating reasons, by sending a statement to support@postax.md.

4. Exclusion of Right of Withdrawal for Digital Content (B2C)

The right of withdrawal does not apply where the provision of services has begun with the Consumer's express consent and confirmation that they lose the right of withdrawal (Art. 1065(1)(m) Civil Code RM).

5. General Refund Policy

Amounts paid for pricing plans are non-refundable, except as provided in section 6. From activation, the Company reserves server capacity, disk quota and 24/7 network transit. For B2B, all payments are final.

6. Cases in Which Full Refunds Are Granted

• Double or erroneous debit resulting from a documented technical failure of the Platform or PayNet.md.
• Inability to activate the Service within 7 days due to the Company's fault.
• Proper exercise by the Consumer of the right of withdrawal (section 3), provided the Service has not been used.

7. Cases in Which Refunds Are Not Granted

• The Service has been actually used, even partially.
• The account has been blocked for violation of the Acceptable Use Policy (spam, phishing, illegal activity).
• More than 14 days have passed since registration, or consent to immediate commencement of services has been signed.
• Request for refund of third-party bank fees (PayNet.md).

8. Refund Request Procedure

Submit a formal written request to support@postax.md, specifying: fiscal invoice/invoice number and transaction date; name/legal entity name and IDNO (for B2B); account email; reason for the request. Response time: 5 business days.

9. Refund Timelines and Settlement

• PayNet.md card: refund initiated within 5 business days, crediting — up to 30 calendar days (depends on the card-issuing bank).
• Bank transfer: refund to the payer's IBAN within 10 business days.
• Currency: for RM residents — in MDL at the BNM rate on the refund date. Correspondent bank (SWIFT) fees are deducted from the refund amount for international transfers.

10. Chargebacks and Consequences

Initiating a chargeback is deemed an unfriendly act violating the pre-litigation procedure. The Company immediately suspends the account for the duration of the investigation (up to 90 days) and provides the acquiring bank with comprehensive evidence (SHA-256 hash of the document, IP, User-Agent, timestamp, authentication logs). In the event of a bad-faith chargeback, the account is permanently blocked.

11. Fiscal and Accounting Treatment of Refunds

Each refund is documented with a credit note referencing the original fiscal invoice. For B2B — through the state electronic system e-Factura.

12. Governing Law

Civil Code RM No. 1107/2002 · Law RM No. 105/2003 · Law No. 284/2004 · Tax Code RM No. 1163/1997. Unresolved disputes — per section 9 of the Terms of Service.